HOW TO BUY

Due to the nature of the products we handle, at WALLS TOKYO, we disclose information about works and communicate with customers before purchasing so that customers can purchase works with peace of mind, both in-store and on the Internet. I place great importance on it. If you have any questions or requests, please feel free to contact us using the methods below.

  1. Inquiries by email
    Please fill in the necessary information before contacting us.
    「Inquiry form」 (email)
    Email Inquiry by
  2. Inquiries by TEL/FAX
    TEL 03-6455-3559(Reception time Wed-Sat 12:00~19:00 )
    FAX 03-6455-3559

1.Purchase via the Internet (shopping cart)

  1. Please follow the steps to use the shopping cart.
  2. There are two methods of payment:
    1. Bank transfer
      If payment is not received within 5 days of placing your order, the order will be treated as cancelled. please note that. The transfer fee is to be borne by the customer.
      You can use one of the following banks for transfer.
      ・Mitsubishi UFJ Bank Shinjukudori Branch (050) Ordinary 0268068
    2. pay by a credit card

    *At WALLS TOKYO, you cannot use the shopping cart for some high-value works exceeding 1 million yen. Purchases must be made via inquiry.

2.Purchase via 「Inquiry Form」

After completing your inquiry, if you would like to purchase, please contact us by email or phone to let us know the work you wish to purchase.

3.Purchase by phone or email

Please contact us below.

email: i@walls-tokyo.com
tel: 03-6455-3559

4.Purchase at the gallery (store)

Address6-2-41 Yanaka, Taito-ku, Tokyo Japan 110-0001
Business HoursWed-Sat (12:00~19:00)
ContactTEL 03-6455-3559
E-Maili@walls-tokyo.com

  1. For domestic deliveries, a shipping fee will be charged, except for some items. Prices are as stated on each work page.
    ・Due to the delivery company's regulations, insurance cannot be provided. Please note.
    ・If you would like special shipping for some high-value items, we will discuss this with the customer and make a decision.
    Additional shipping charges apply for all overseas deliveries. Please contact us for details before purchasing.
  2. Shipping charges for large works will be billed separately in the estimate.

  1. Regarding works that have already been framed
    1. It will be sent to you in its existing condition, just like the work itself. Please note that items other than those marked new are second-hand items.
    2. After checking the image of the work, you can change the frame to suit your preference. In that case, the cost of framing will be handled separately.
  2. Regarding works that have not been framed yet
    1. Some of the works are not framed.
    2. If you do the framing yourself, there is no need for a framing fee, but you can also order it from us. In that case, we will suggest the most suitable frame for your work.

  1. After applying for purchase in the shopping cart, we will notify you of the remittance wallet address via email. Please make the payment within 24 hours of the notification. During this time, the product will be in a 「HOLD」 status and will be on hold.
  2. Please note that if payment is not completed within 24 hours, it will be automatically canceled.
  3. When purchasing with Bitcoin, a 5% transaction fee will be added to the price.

  1. If you pay by bank transfer
    1. Bank transfer fees must be paid by the customer.
    2. Bank transfer fee is not included in the amount.
    3. *It may take up to 5 days to confirm payment depending on the country and bank.
  2. Taxes
    1. Consumption tax(VAT) can be exempted only when shipping outside of Japan.
    2. However, import duty in your area is to be borne by the customer.

Please confirm the above before proceeding with the purchase.